How to Recover Your Wix Account: A Comprehensive Step-by-Step Guide

Losing access to your Wix account can feel overwhelming, especially when your website is critical to your business or organization. Whether you’re locked out due to forgotten login details, email access issues, or potential security breaches, it’s essential to know how to regain control. At VioPixel, we understand how important your website is, and if you’re having trouble, we’re here to help you recover your account—completely free of charge.

Be Careful When Hiring Help for Your Wix Website

It’s common for people to seek professional help to manage or update their Wix website. Unfortunately, some users end up hiring individuals or agencies that seem reputable but ultimately gain full control of the website. These bad actors may lock you out of your own account and demand payment to release control back to you. (DO NOT PAY THEM!) This situation is more common than you might think, and it’s truly unfortunate. At VioPixel, we’ve seen it happen all too often, and we’re committed to helping you recover your account if this occurs.

Protect Yourself with Wix Contributor Roles

You don’t have to give full account access to someone helping with your site. Instead, use Wix’s built-in contributor options to grant the right level of access without risking control of your entire account.

How to Add a Contributor in Wix:

Log into your Wix account.
Go to your site’s dashboard and select ‘Settings’.
Under ‘Roles & Permissions’, click ‘Invite People’.
Enter the person’s email address and select the role you want to assign (such as Admin, Back Office, Blog Writer, etc.).
Click ‘Send Invite’. The person will receive an email to accept the invitation.

Using contributor roles keeps your account secure while allowing others to assist you with specific tasks. This way, you maintain ownership and control over your website.

Step 1: Attempt to Log In

Start by visiting the Wix Login and entering your registered email and password. If you’ve forgotten your password, click the ‘Forgot Password?’ link below the login fields.

Password Reset Instructions:

Enter your email address associated with your Wix account and click ‘Send’.
Check your inbox for an email from Wix containing a password reset link. (This may take a few minutes.)
If you don’t see the email, check your spam or junk folders. Also, double-check that you’re using the correct email address linked to your account.
Follow the link in the email and create a new, secure password. Use a combination of letters, numbers, and symbols to enhance security.

Step 2: Troubleshoot Email Issues

If you still haven’t received the password reset email after several attempts, consider the following:

Verify that you’re checking the correct inbox (the email you originally used to sign up with Wix).
Ensure that your inbox is not full, as this can sometimes prevent new messages from arriving.
Try adding no-reply@wix.com to your email contacts and request the password reset again.

Step 3: Use the Wix Account Recovery Form

If you no longer have access to the email address associated with your account or can’t remember it, don’t worry—there’s still hope. Visit the Wix Account Recovery Form and complete the form with as much detail as possible. You may need to provide:

The email address previously linked to your Wix account.
Any website URL(s) associated with your account.
Payment records or billing information as proof of ownership.
Details of recent changes made to the website.

Step 4: Contact Wix Support Directly

If the recovery form doesn’t resolve the issue, your next step is to contact Wix Support. Go to the Wix Contact Us and submit a detailed request for assistance. Include information such as:

Your registered email address (if known).
Website URLs associated with your account.
Screenshots of any error messages you encountered.
Proof of identity, such as billing statements or invoices.

Step 5: Avoid Scams and Phishing Attempts

While attempting to recover your account, be cautious of phishing emails claiming to be from Wix. Always ensure that any communication comes from an official Wix domain. If you’re uncertain, contact Wix directly for confirmation.

Step 6: Reach Out to VioPixel for Assistance

If you’re still struggling to recover your account, VioPixel is here to help. We know how frustrating it can be to lose access to your website, and we’ll guide you through the entire process at no cost. Whether you’re an individual, business, or organization, we’re committed to helping you regain control of your Wix account.

Proactive Security Measures

To prevent future access issues, consider enabling two-factor authentication (2FA) on your Wix account. This adds an extra layer of security by requiring a second form of verification when logging in.